Join our team

Job Description:

As a Customer Support Advisor, you will play a key role in delivering an exceptional customer experience from purchase through to delivery and beyond. Working within a fast-paced and collaborative environment, you will support both customers and showroom teams, ensuring all queries and issues are handled efficiently and professionally.

Your role will involve managing customer relationships, coordinating logistics, and providing after-sales support, ensuring a seamless journey at every stage.

What You Will Be Doing:

• Delivering a first-class customer experience, handling queries and resolving issues efficiently
• Providing after-sales support, including product guidance
• Supporting showroom teams with order queries and amendments
• Coordinating deliveries with customers, ensuring all requirements are met
• Managing and resolving customer issues in a timely manner
• Liaising with haulage companies to coordinate logistics
• Keeping customers informed on delivery progress and updates
• Processing returns and refunds accurately
• Acting as a liaison between departments to support customer and showroom queries
• Carrying out general administrative tasks as required

To be an excellent Customer Support Advisor, you will need:

• Excellent communication skills (both phone and email)
• Strong customer service, organisation, and time management skills
• A proactive, self-motivated approach in a fast-paced environment
• Confidence communicating with customers and building rapport
• High level of accuracy and attention to detail
• Good numerical skills
• Proficiency in Microsoft Excel

Desirable:

• Experience using Business Central or a similar CRM system
• Previous experience in a customer-facing role
• Full UK driving licence

Benefits We Offer:

• A friendly and welcoming team environment
• Competitive salary package
• Paid training and development opportunities
• Employee Assistance Programme
• Competitive holiday allowance with option to buy additional days
• Enhanced parental leave
• Company pension scheme
• Healthcare cash plan (Simply Health)
• Employee, friends, and family discount on Quorn Stone products
• Wellbeing initiatives, including Mental Health First Aiders
• 2 volunteering days per year

If you’re passionate about customer service, enjoy working in a fast-paced environment, and are looking to grow your career within a growing business, we’d love to hear from you. At Quorn Stone, we are committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We welcome applications from people of all backgrounds, experiences, and perspectives. If you’re excited about the role but don’t meet every requirement, we still encourage you to apply.

Pay: £26,000.00-£28,000.00 per year

Work Location: In person

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Job Description

As an Assistant Showroom Manager, you will have a full understanding of the retail sales cycle, you will be experienced and confident in targeting, engaging and qualifying potential customers. With proven B2B experience you will also be confident and successful with gaining and retaining trade customers.

You will support the Showroom Manager with sales, customer service and resolving issues as and when required. You will manage your own leads as well as monitoring the Sales Advisor’s workloads. You will also be required to conduct face to face showroom appointments with customers.

You will ensure the team deliver exceptional levels of service to new and existing customers through coaching, monitoring and performance management. You will be adept at utilising performance metrics and data insights to get the best from the team and increase both revenue and customer experience.

Your role will also involve providing advice on suitability and design to clients, raising quotations and invoices, taking payments, complex complaint resolution, problem solving and sales aftercare. Full in-house product training is provided.

Additionally, you will be acting manager whenever the Showroom Manager is off site to:

• Drive sales
• Maximise team productivity
• Manage staffing matters (including shift roster management, annual leave requests, absence reporting)
• Conduct regular one to one meetings and performance appraisals with Team Leader and Sales Advisors
• Attend management meetings
• Liaise effectively and constructively with other departments on relevant projects including to facilitate premises maintenance and/or display changes
• Purchasing of showroom consumables
• All other Showroom Manager duties as required

Additional responsibilities:

• Answering incoming sales calls
• Making outbound calls to our customer database
• Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
• Increase online customer reviews
• Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
• Updating the CRM system with relevant client information and daily activity
• Arranging samples to be dispatched
• Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received
• Problem resolution
• Handle customer complaints
• Guide and coach the sales team in sales skills and closing techniques
• Assist with new starter inductions and training

Skills required:

• Experience in a sales environment
• Experience in the luxury goods market (desirable)
• Knowledge of interiors (desirable)
• Extremely well organised and able to prioritise tasks
• Enthusiastic and hands on – this is a busy, fast-paced company
• Self-motivated with the ability to inspire those around you
• Strong customer focus
• Excellent communicator
• Strong level of sales experience
• Must have experience in using a CRM
• Familiar with Microsoft office

Benefits:

• A great place to work with a friendly and welcoming team
• Competitive salary package.
• Paid Training
• Employee assistance program.
• Competitive holiday allowances with the option to buy holiday.
• Enhanced parental leave.
• Company pension.
• Healthcare cash plan provided by Simply Health.
• Group Life Assurance
• Employee and friends and family discount on Quorn Stone products.
• Employee wellbeing initiatives with Mental Health First Aiders available across the business.
• 2 volunteering days each year.

If you’re passionate about delivering exceptional customer experiences and want to be part of a growing, design-led business, we’d love to hear from you. Join Quorn Stone and help us continue to inspire beautiful spaces across the UK.

Pay: £33,000.00-£35,000.00 per year

Work Location: In person

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Job Description

• Engage customers with warmth and confidence across all touchpoints, including phone, email, and in-person interactions, ensuring every experience is memorable.
• Excel in a dynamic customer service and sales environment by delivering solutions with positivity and enthusiasm, whilst anticipating and responding swiftly to customer needs.
• Masterfully organise and prioritise tasks to stay ahead in a fast-paced, high-energy setting.
• Handle incoming sales calls and emails with professionalism and a solutions-focused approach.
• Manage the full sales cycle: create accurate quotations, provide guidance on stock levels, process payments seamlessly, arrange deliveries, and deliver exceptional customer support.
• Offer expert advice on suitability, sizing, and pricing.
• Maintain accurate and up-to-date CRM records, capturing valuable client insights and daily activities.
• Arrange product samples, ensuring customers experience our ranges first hand.
• Create a welcoming showroom atmosphere, building lasting relationships and delivering an exceptional, professional experience.
• Delight customers with thoughtful touches, such as offering drinks during their appointments.
• Proactively encourage customers to visit the showroom, pre-booking showroom appointments wherever possible.

What We’re Looking For

• Teamwork: Collaborate well with colleagues to achieve shared sales goals and maintain a supportive work environment.
• Active Listening: Understand customer requirements by attentively listening and asking the right questions.
• A passion for delivering unforgettable customer experiences.
• Meticulous attention to detail, accuracy and time management.
• Ability to analyse data to enable effective task prioritisation.
• Excellent communication skills, with proficiency in online systems.

Desirable

• Creative flair and a love for design, ideally with a background in interiors, design, luxury retail or home improvement.
• Experience in a high-end customer-facing sales environment.

Package & Benefits

• Base salary £26,000–£28,000, with a generous performance-based bonus scheme (OTE up to £34,200).
• Comprehensive training and ongoing development.
• Enhanced parental leave.
• Generous holiday allowance, with the option to buy extra days.
• Company Pension Plan.
• Discount on Quorn Stone products for employees, friends and family.
• Employee assistance programme and Healthcare cash plan (Simply Health).
• Mental Health First Aiders and wellbeing initiatives.
• Two fully paid volunteer days per year.

Key Details

• Hours: 37 per week, 2 days off.
• Opening Times: Mon-Fri 9am–5pm, Sat 9:30am–5pm, Sun 10:30am–4pm.
• Job Type: Full-time, in-person (Hemel, HP2).
• Must be able to reliably commute or relocate before starting.

Pay: £26,000.00-£34,200.00 per year

Work Location: In person

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Job Description

As the Showroom Manager, you will take full responsibility for the day-to-day management of the showroom, ensuring it is presented to the highest standard at all times. You will lead a small sales team, deliver exceptional customer experiences, and provide expert advice on product suitability and design.

Your role will involve managing client relationships from initial enquiry through to aftercare, while maintaining gold-standard service across all showroom operations.

What You Will Be Doing:

• Management of a small sales team, including development and support
• Welcoming customers and building strong, lasting relationships
• Providing advice on suitability, sizing, pricing, and design with a natural flair for interiors
• Creating quotations, processing payments, and arranging deliveries
• Delivering outstanding after-sales service
• Managing showroom diary and online appointments
• Updating the CRM system with customer information and daily activity
• Problem solving and handling customer queries effectively
• Ensuring the showroom is always presented to an exceptional standard
• Occasional travel to other showrooms and Head Office

To be an excellent Showroom Manager, you will need:

• Excellent customer service, organisation, and time management skills
• Proven ability to drive sales with a commercial mindset
• Confidence engaging with customers face-to-face and building rapport
• Strong written communication skills with the ability to produce clear, concise emails
• Experience managing, developing, and motivating a team
• A background in design, interiors, or a creative industry
• Exceptional attention to detail
• A proactive, hands-on approach in a fast-paced environment
• Strong interpersonal skills and ability to use initiative
• Proficiency in Microsoft Office (Excel, PowerPoint, Word)
• High-end retail or construction industry experience (desirable)
• Full UK driving licence and ability to travel occasionally

Benefits We Offer:

• A friendly and welcoming team environment
• Competitive salary package with bonus potential
• Paid training and development opportunities
• Employee Assistance Programme
• Competitive holiday allowance with option to buy additional days
• Enhanced parental leave
• Company pension scheme
• Healthcare cash plan (Simply Health)
• Employee, friends, and family discount on Quorn Stone products
• Wellbeing initiatives, including Mental Health First Aiders
• 2 volunteering days per year

If you’re passionate about interiors, enjoy working with people, and are looking to grow your career in retail management, we’d love to hear from you. At Quorn Stone, we are committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We welcome applications from people of all backgrounds, experiences, and perspectives - if you’re excited about the role but don’t meet every requirement, we still encourage you to apply.

Opening hours:
Monday–Friday: 9:00am–5:00pm
Saturday: 9:30am–5:00pm
Sunday: 10:30am–4:00pm

Pay: £33,000.00-£56,925.00 per year

Work Location: In person

Apply Now

Job Description

To lead the Goods Out packing team within the Grantham warehouse operation. Taking responsibility for the accuracy, completeness and packaging of all outbound orders. Ensuring all outbound is loaded to relevant outbound carriers as manifested. Coordinating and supervising the goods out team to ensure orders are packed safely and to agreed process/procedures.

Key focus on:

• Health & Safety
• Leading by example – Hands on approach
• Team/Man management - a 6-8 team members
• Efficient distribution of labour/workload
• Order Pack Accuracy
• Outbound Quality Packing
• Stock Integrity
• Ensuring adherence to agreed procedures/process
• Process Improvement projects
• KPI Targets
• Site Security – Position will be a Key Holder for site

Key Skills/Experience:

• Strong Leadership skills
• Cando attitude
• Attention to detail
• Leads by example
• Hands on
• Practical
• Organised
• FLT licence
• Physically fit – This role is physically demanding and requires heavy lifting
• Takes ownership of task
• Problem solving
• Effective time management
• Good Communication skills
• Willingness to learn
• Embraces positive change

Hours - Mon - Fri - 8:00 - 16:30

Annual Leave - 23 days + bank holidays

Overtime available paid at 1.5x hourly rate

Job Type: Full-time

Benefits:

• Company events
• Free parking

Application question(s):

• Are you comfortable with repetitive heavy lifting? 10 - 25kg?

Experience:

• team leading: 1 year (preferred)

Licence/Certification:

• Counterbalance Licence (preferred)
• Reach Truck Licence (preferred)

Pay: £29,000.00-£30,000.00 per year

Work Location: In person

Apply Now