Join Our Team

This role is dynamic and requires a candidate who is deeply passionate about PR within a rapidly growing business. The successful candidate will be experienced in PR and be highly organised, a clear and confident communicator, and possess a strong creative direction. They must be self-motivated and driven to help a rapidly growing business succeed. Ideally, they will have a passion for interiors and experience working with influencers.

Key Responsibilities:

• Management of Quorn Stone PR Strategy nationally and locally with alignment to business objectives and the wider marketing campaigns
• Manage and activate PR plans to drive engagement and brand awareness with influencers and media with our PR agency
• Management of PR agency
• Key point of contact for comments and image requests
• Plan press releases working with PR agency to deliver to target journalists and publications
• Review competitor PR content
• Manage publication subscriptions
• Align PR strategy with SEO strategy and objectives
• Manage strategy, plan and deliver Quorn Stone presence at industry events
• Manage influencer strategy
• Identify and strategise partnership opportunities
• Manage founder presence on LinkedIn
• Manage Quorn Stone industry award opportunities

Required Skillset

• 3+ years' experience in PR roles (experience with Influencers desirable)
• Excellent verbal and written skills, with a flair for creative communications and content
• Organised and ability to manage multiple projects and deadlines
• Strong proof-reading experience

What we offer:

• A vibrant work environment with a supportive team culture.
• Competitive salary package.
• Employee assistance program.
• Competitive holiday allowances with the option to buy holiday.
• Enhanced parental leave.
• Company pension.
• Healthcare cash plan provided by Simply Health.
• Employee and friends and family discount on Quorn Stone products
• Company-sponsored events.
• Regular recognition and social activities.
• Employee wellbeing initiatives with Mental Health First Aiders available across the business.
• 2 volunteering days each year.
• On-site parking (location specific)

Hours: Monday – Friday from our state-of-the-art Head Office in Loughborough. We value flexibility and are open to discussing work arrangements.

Pay range for full time hours: £30,000-£33,000

Job Types: Full-time, Part-time, Permanent

Pay: £30,000.00-£33,000.00 per year

Expected hours: 20 – 37.5 per week

Apply by email to careers@quornstone.com

Job Description

This role is dynamic and requires a candidate who is passionate about digital within a rapidly growing business. The successful candidate will be experienced in and be highly organised, and a clear and confident communicator. They must be self-motivated and driven to help a rapidly growing business succeed.

Key Responsibilities

• Establish and drive the digital and web strategy for Quorn Stone.
• Monitor, analyse, and report on KPIs, including traffic, conversion rate, average order value, and bounce rate.
• Establish and work with the digital agency on the SEO optimised content across the websites including blog content.
• Support the marketing manager and digital agency on paid marketing activities.
• Manage digital merchandising of the Quorn Stone websites, ensuring accuracy and consistency in product data, imagery and copy.
• Liaise with the purchasing team on technical product information, discontinuations and stock levels.
• Manage and optimise product listings on our Shopify-powered website.
• Review and optimise website content periodically including FAQs, operational content and business-focused content including careers pages.
• Collaborate with the marketing team to promote key campaigns and strategies on the Quorn Stone websites.
• Provide insights on customer behaviour and optimise based on learnings.
• Work with the wider marketing team to ensure content is engaging, SEO-optimised, and consistent with the brand.
• Oversee and deliver SEO optimised content across the websites including blog content.
• Review and optimise websites against competitors.
• Review and improve UX across the Quorn Stone websites.
• Support marketing team with traffic-driving initiatives.
• Work with the business and external agencies to deliver best-in-class digital marketing activities.

Required Skillset

• Minimum 3 years experience in ecommerce/digital roles
• People management experience is desirable
• Excellent verbal and written skills
• Organised and able to manage multiple projects and deadlines
• Knowledge of Search Engine Optimisation
• Shopify experience desirable

What we offer:

• A vibrant work environment with a supportive team culture.
• Competitive salary package.
• Employee assistance program.
• Competitive holiday allowances with the option to buy holiday.
• Enhanced parental leave.
• Company pension.
• Healthcare cash plan provided by Simply Health.
• Employee and friends and family discount on Quorn Stone products
• Company-sponsored events.
• Regular recognition and social activities.
• Employee wellbeing initiatives with Mental Health First Aiders available across the business.
• 2 volunteering days each year.
• On-site parking (location specific)

Hours: Monday – Friday, 8am-4pm from our state-of-the-art Head Office in Loughborough. We value flexibility and are open to discussing work arrangements.

Salary banding – up to £40,000

Apply by email to careers@quornstone.com

Job Description

We are a leading retailer and importer of luxury natural stone and porcelain flooring. As a family run business, established in 1995 we are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.

As we continue to grow from strength to strength, our team is growing and we would love to consider your application!

The role

We are looking for a Sales Advisor to join our Bury St Edmunds team due to expansion. As a Sales Advisor you will work closely alongside our showroom team to deliver exceptional service to our customers. This role requires a friendly and confident communicator, who thrives in a customer service/sales role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to the customers requirements.

Key responsibilities

As a sales advisor your key role is to provide support to our showroom team, as well as provide excellent customer service whilst guiding the customer throughout the sales process. The sales process can begin over the phone, email or in person and it is important you are a clear, confident, and friendly communicator via each platform - grammatical accuracy is vital. As a sales advisor you will offer our customers the highest level of support and advice throughout their journey with us which includes technical advice, design advice and resolving customer queries.

Additional responsibilities

• Answering incoming sales calls
• Making outbound calls to our customer database
• Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
• Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
• Updating the CRM system with relevant client information and daily activity
• Arranging samples to be dispatched
• Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received
• Maintaining a clean and tidy showroom
• Providing drinks to customers during their appointments
• Confirming showroom appointments with customers prior to their arrival

Skills required

• Experience in a sales environment
• Experience in the luxury goods market (desirable)
• Knowledge of interiors (desirable)
• Extremely well organised and able to prioritise tasks
• Enthusiastic and hands on – this is a busy, fast-paced company
• Self-motivated with the ability to inspire those around you
• Strong customer focus
• Excellent communicator
• Minimum of 2 years sales experience
• Must have experience in using a CRM
• Familiar with Microsoft office

What we offer:

• A great place to work with a friendly and welcoming team
• Competitive salary
• Bonus structure
• Optional pension scheme
• Additional leave through years of service
• Sick pay after completion of probationary period
• Company events
• Employee discount
• Employee assistance programme
• Free on-site parking
• Purchase additional annual leave scheme
• Induction training
• Development opportunities

Working hours

Monday - Friday 09:00 - 17:00 (inc 30 min unpaid lunchbreak)

Saturday - 09:30 - 17:00 (inc 30 min unpaid lunchbreak)

Sunday - Closed

Days off will be Sunday and one day in the week.

£23,000-£25,000 base salary plus bonus earnings

Job Type: Full-time

Pay: £23,500.00-£31,200.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Company pension
• Employee discount
• On-site parking

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

About us….

We are a leading retailer and importer of luxury natural stone and porcelain flooring. As a family run business, established in 1995 we are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.

As we continue to grow from strength to strength, our team is growing, and we would love to consider your application!

The role…

Due to a opportunity becoming available within our Bristol showroom, we are looking for a showroom manager who will manage the running of our showroom, essentially, you will be the “go to person” for the team as well as some of our customers and will bring a wealth of knowledge and experience along with you to add to the showrooms current success.

As the Showroom Manager, you will be responsible for the day-to-day management of the premises, ensuring that the space is always presented to the highest standard. Duties include the management of a small sales team, providing advice on suitability and design to clients, raising quotations and invoices, taking payments, problem solving and sales aftercare.

Additional Responsibilities…

• Management of small sales team
• Welcoming customers to the showroom and building relationship with clients
• Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
• Creating quotations, processing payments, arranging deliveries, and providing outstanding after sales service
• Ability to problem solve
• Management of the showroom diary and appointments online
• Updating the CRM system with relevant client information and daily activity

Ideal candidate…

• Excellent customer service skills and outstanding time management and organisation skills are essential
• The confidence to start up face to face conversations with customers in the showroom, being able to engage and be a brilliant communicator
• The ability to write clear, concise emails
• Commercially minded and a proven ability to demonstrate driving sales
• A background in design/interiors/creative industry
• Exceptional attention to detail
• Enthusiastic and hands on - this is a busy, fast-paced company
• A team player - someone who is always happy to help, is not afraid to get their hands dirty and has a genuine interest in meeting people
• Experience of using your own initiative and anticipating future needs
• Proficiency with the Microsoft Office suite of products (with a focus on Excel, PowerPoint and Word)
• High end retail experience desirable

What we offer

• A great place to work with a friendly and welcoming team
• Competitive salary
• Bonus structure
• Optional pension scheme
• Additional leave through years of service
• Sick pay after completion of probationary period
• Company events
• Employee discount
• Employee assistance programme
• Free on-site parking
• Purchase additional annual leave scheme
• Induction training
• Development opportunities

Working hours

37 hours per week, with 2 days off, this will include weekend working.

Please note: A covering letter to support your application is required, CV's submitted without one will not be considered.

Job Type: Full-time

Pay: £30,000.00-£35,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Company pension
• Employee discount

Ability to commute/relocate:

• Bristol BS8: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Retail management: 2 years (preferred)
• People Managment: 2 years (preferred)

Work Location: In person

Job Description...

We are a leading retailer and importer of luxury natural stone and porcelain flooring. As a family run business, established in 1995 we are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.

As we continue to grow from strength to strength, our team is growing and we would love to consider your application!

The role…

Due to a brand new and exciting opening in Harrogate, we are looking for a Showroom Sales Advisor to join our Harrogate team. You must be a friendly and confident communicator who thrives in a customer service/sales role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to customer’s requirements.

Key responsibilities...

As a Sales Advisor your key role is to provide excellent customer service whilst guiding the customer throughout the sales process. The sales process can begin over the phone, email or in person and it is important you are a clear, confident, and friendly communicator via each platform. As a Sales Advisor you will offer our customers the highest level of support and advice throughout their journey with us which includes technical advice, design advice and resolving customer queries.

Additional responsibilities...

• Answering incoming sales calls
• Supporting the Sales Manager
• Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
• Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
• Updating the CRM system with relevant client information and daily activity
• Arranging samples to be dispatched

Skills…

• Experience in a sales environment
• Experience in the luxury goods market (desirable)
• Knowledge of interiors (desirable)
• Extremely well organised and able to prioritise tasks
• Enthusiastic and hands on - this is a busy, fast-paced company
• Self-motivated with the ability to inspire those around you
• Strong customer focus
• Excellent communicator
• Experience in using a CRM system (desirable)
• Familiar with Microsoft Word and Excel
• Full and clean UK driver’s licence

What we offer:

• A great place to work with a friendly and welcoming team.
• Competitive salary.
• Bonus structure.
• Optional pension scheme.
• Additional leave through years of service.
• Sick pay after completion of probationary period.
• Company events.
• Employee discount.
• Employee assistance programme.
• Purchase additional annual leave scheme.
• Induction training.
• Development opportunities.

Working Hours

Our Harrogate showroom opening hours are:

Monday - Friday 09:00 - 17:00 (inc 30 min unpaid lunchbreak)

Saturday - 09:30 - 17:00 (inc 30 min unpaid lunchbreak)

Sunday – 10:30 – 16:00 (inc 30 min unpaid lunchbreak)

You will work 5 days a week, with 2 days off on a rota basis to include some weekend days.

Salary is £23,000-£25,000 plus bonus earnings

Job Type: Full-time

Pay: £23,500.00-£31,200.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking

Work Location: In person

Job Description...

We are a leading retailer and importer of luxury natural stone and porcelain flooring. As a family run business, established in 1995 we are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.

As we continue to grow from strength to strength, our team is growing and we would love to consider your application!

The role…

We are looking for a polite and approachable individual to join our showroom team due to expansion. As a part time sales advisor, you will be responsible for greeting customers at our showroom, directing them to the appropriate products and passing their requirements onto the sales team. The role requires excellent verbal and written communication skills to ensure all information that is passed on is accurate. If you have worked within hospitality or retail sales, or as a receptionist, this may be the ideal role for you.

No previous tile industry or interiors experience is necessary, only a bonus.

Showroom Duties

Greeting customers and providing refreshments

Directing customers to appropriate showroom areas

Ensuring showroom spaces are clean, tidy and presentable

Restocking coffee station

Assisting with customer samples

Record daily footfall

Sales Duties

Supporting Sales team with:

• Incoming calls
• Gathering leads from showroom visitors and incoming phone enquiries, and passing to sales team
• Taking payments and sending out order confirmation
• Creating quotes

Answering customer queries on product prices and availability

Update CRM with customer information

Contacting customers who have received samples

Encouraging showroom visitors to leave a review online

What we offer:

• A great place to work with a friendly and welcoming team.
• Competitive salary.
• Optional pension scheme.
• Company events.
• Employee discount.
• Employee assistance programme.
• Induction training.
• Development opportunities.

Working Hours

Saturday - 09:30 - 17:00 (inc 30 min unpaid lunchbreak)

Sunday – 10:30 – 16:00 (inc 30 min unpaid lunchbreak)

This is a weekend position, you will work Saturday and Sunday every week.

Salary is £23,000-£25,000 (pro rated based on part time hours).

Job Type: Part-time

Work Location: In person

Job Type: Part-time

Pay: £23,000.00-£25,000.00 per year

Benefits:

• Company pension
• Employee discount

Schedule:

• Every weekend

Ability to commute/relocate:

• Harrogate: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

• Driving Licence (preferred)

Location:

• Harrogate (preferred)

Work Location: In person

Job Description...

We are a leading retailer and importer of luxury natural stone and porcelain flooring. As a family run business, established in 1995 we are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.

As we continue to grow from strength to strength, our team is growing and we would love to consider your application!

The role…

We are looking for a polite and approachable individual to join our showroom team due to expansion. As a part time sales advisor, you will be responsible for greeting customers at our showroom, directing them to the appropriate products and passing their requirements onto the sales team. The role requires excellent verbal and written communication skills to ensure all information that is passed on is accurate. If you have worked within hospitality or retail sales, or as a receptionist, this may be the ideal role for you.

No previous tile industry or interiors experience is necessary, only a bonus.

Showroom Duties

Greeting customers and providing refreshments

Directing customers to appropriate showroom areas

Ensuring showroom spaces are clean, tidy and presentable

Restocking coffee station

Assisting with customer samples

Record daily footfall

Sales Duties

Supporting Sales team with:

• Incoming calls
• Gathering leads from showroom visitors and incoming phone enquiries, and passing to sales team
• Taking payments and sending out order confirmation
• Creating quotes

Answering customer queries on product prices and availability

Update CRM with customer information

Contacting customers who have received samples

Encouraging showroom visitors to leave a review online

What we offer:

• A great place to work with a friendly and welcoming team.
• Competitive salary.
• Optional pension scheme.
• Company events.
• Employee discount.
• Employee assistance programme.
• Induction training.
• Development opportunities.

Working Hours

Saturday - 09:30 - 17:00 (inc 30 min unpaid lunchbreak)

Sunday – 10:30 – 16:00 (inc 30 min unpaid lunchbreak)

This is a weekend position, you will work Saturday and Sunday every week.

Salary is £23,000-£25,000 (pro rated based on part time hours).

Job Type: Part-time

Work Location: In person

Job Type: Part-time

Pay: £23,000.00-£25,000.00 per year

Benefits:

• Company pension
• Employee discount

Schedule:

• Every weekend

Ability to commute/relocate:

• Hemel Hempstead: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

• Driving Licence (required)

Location:

• Hemel Hempstead (preferred)

Work Location: In person

Job Description

We are a leading retailer and importer of luxury natural stone and porcelain flooring. As a family run business, established in 1995 we are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.

As we continue to grow from strength to strength, our team is growing and we would love to consider your application!

The role

We are looking for a Senior Sales Advisor to join our team at our showroom in Quorn, Leicestershire, as a Senior Sales Advisor you will work closely alongside our showroom team to deliver exceptional service to our customers. This role requires a friendly and confident communicator, who thrives in a customer service/sales role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to the customers requirements.

Key responsibilities

As a sales advisor your key role is to provide support to our showroom team as well as provide excellent customer service whilst guiding the customer throughout the sales process. The sales process can begin over the phone, email or in person and it is important you are a clear, confident, and friendly communicator via each platform - grammatical accuracy is vital. As a sales advisor you will offer our customers the highest level of support and advice throughout their journey with us which includes technical advice, design advice and resolving customer queries.

Additional responsibilities

• Answering incoming sales calls
• Making outbound calls to our customer database
• Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
• Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
• Updating the CRM system with relevant client information and daily activity
• Arranging samples to be dispatched
• Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received
• Problem resolution
• Handle customer complaints
• Guide the sales team in closing sales
• Assist with new starter inductions and training

Skills required

• Experience in a sales environment
• Experience in the luxury goods market (desirable)
• Knowledge of interiors (desirable)
• Extremely well organised and able to prioritise tasks
• Enthusiastic and hands on – this is a busy, fast-paced company
• Self-motivated with the ability to inspire those around you
• Strong customer focus
• Excellent communicator
• Minimum of 2 years sales experience
• Must have experience in using a CRM
• Familiar with Microsoft office

What we offer:

• A great place to work with a friendly and welcoming team
• Competitive salary package.
• Employee assistance program.
• Competitive holiday allowances with the option to buy holiday.
• Enhanced parental leave.
• Company pension.
• Healthcare cash plan provided by Simply Health.
• Employee and friends and family discount on Quorn Stone products.
• Employee wellbeing initiatives with Mental Health First Aiders available across the business.
• 2 volunteering days each year.
• On-site parking (location specific)

Pay

Salary: £27,000 - £28,000 base salary plus bonus earnings

OTE Pay: £27,750.00-£37,300.00 per year

Working hours

37 hours per week, with 2 days off, this will include weekend working.

Additional pay:

• Bonus scheme

Benefits:

• Company pension
• Employee discount
• On-site parking

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Job Type: Full-time

Pay: £27,000.00-£28,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Company pension
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• On-site parking

Ability to commute/relocate:

• Loughborough LE12 8DX: reliably commute or plan to relocate before starting work (required)

Experience:

• Sales: 2 years (required)
• Customer service: 2 years (preferred)

Work Location: In person

Job Description

We are a leading retailer and importer of luxury natural stone and porcelain flooring. As a family run business, established in 1995 we are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.

As we continue to grow from strength to strength, our team is growing and we would love to consider your application!

The role

We are looking for a Sales Advisor to join our team at our showroom in Quorn, Leicestershire, you will work closely alongside our showroom team to deliver exceptional service to our customers. This role requires a friendly and confident communicator, who thrives in a customer service/sales role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to the customers requirements.

Key responsibilities

As a sales advisor your key role is to provide support to our showroom team as well as provide excellent customer service whilst guiding the customer throughout the sales process. The sales process can begin over the phone, email or in person and it is important you are a clear, confident, and friendly communicator via each platform - grammatical accuracy is vital. As a sales advisor you will offer our customers the highest level of support and advice throughout their journey with us which includes technical advice, design advice and resolving customer queries.

Additional responsibilities

• Answering incoming sales calls
• Making outbound calls to our customer database
• Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
• Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
• Updating the CRM system with relevant client information and daily activity
• Arranging samples to be dispatched
• Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received
• Maintaining a clean and tidy showroom
• Providing drinks to customers during their appointments
• Confirming showroom appointments with customers prior to their arrival

Skills required

• Experience in a sales environment
• Experience in the luxury goods market (desirable)
• Knowledge of interiors (desirable)
• Extremely well organised and able to prioritise tasks
• Enthusiastic and hands on – this is a busy, fast-paced company
• Self-motivated with the ability to inspire those around you
• Strong customer focus
• Excellent communicator
• Minimum of 2 years sales experience
• Must have experience in using a CRM
• Familiar with Microsoft office

What we offer:

• A great place to work with a friendly and welcoming team
• Competitive salary package.
• Employee assistance program.
• Competitive holiday allowances with the option to buy holiday.
• Enhanced parental leave.
• Company pension.
• Healthcare cash plan provided by Simply Health.
• Employee and friends and family discount on Quorn Stone products.
• Employee wellbeing initiatives with Mental Health First Aiders available across the business.
• 2 volunteering days each year.
• On-site parking (location specific)

Pay

Salary: £24,000 - £26,000 base salary plus bonus earnings

OTE Pay: £24,500.00-£32,200.00 per year

Working hours

37 hours per week, with 2 days off, this will include weekend working.

Additional pay:

• Bonus scheme

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Job Type: Full-time

Pay: £24,000.00-£26,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Company pension
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• On-site parking

Ability to commute/relocate:

• Loughborough LE12 8DX: reliably commute or plan to relocate before starting work (required)

Experience:

• Sales: 2 years (preferred)
• Customer service: 2 years (preferred)

Work Location: In person

Job Description

We are a leading retailer and importer of luxury natural stone and porcelain flooring. As a family run business, established in 1995 we are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.

As we continue to grow from strength to strength, our team is growing and we would love to consider your application!

The role

Situated in a grade 2 listed former foundry our Surrey showroom is an inspirational showcase of our collection. We are looking for a Sales Advisor to join our Surrey team due to expansion. As a Sales Advisor you will work closely alongside our showroom team to deliver exceptional service to our customers. This role requires a friendly and confident communicator, who thrives in a customer service/sales role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to the customers requirements.

Key responsibilities

As a sales advisor your key role is to provide support to our showroom team as well as provide excellent customer service whilst guiding the customer throughout the sales process. The sales process can begin over the phone, email or in person and it is important you are a clear, confident, and friendly communicator via each platform - grammatical accuracy is vital. As a sales advisor you will offer our customers the highest level of support and advice throughout their journey with us which includes technical advice, design advice and resolving customer queries.

Additional responsibilities

• Answering incoming sales calls
• Making outbound calls to our customer database
• Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
• Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
• Updating the CRM system with relevant client information and daily activity
• Arranging samples to be dispatched
• Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received
• Problem resolution
• Handle customer complaints
• Guide the sales team in closing sales
• Assist with new starter inductions and training

Skills required

• Experience in a sales environment
• Experience in the luxury goods market (desirable)
• Knowledge of interiors (desirable)
• Extremely well organised and able to prioritise tasks
• Enthusiastic and hands on – this is a busy, fast-paced company
• Self-motivated with the ability to inspire those around you
• Strong customer focus
• Excellent communicator
• Minimum of 2 years sales experience
• Must have experience in using a CRM
• Familiar with Microsoft office

What we offer:

• A great place to work with a friendly and welcoming team
• Competitive salary
• Bonus structure
• Optional pension
• Additional leave through years of service
• Sick pay after completion of probationary period
• Company events
• Employee discount
• Employee assistance programme
• Free on-site parking
• Purchase additional annual leave scheme
• Induction training
• Development opportunities

Pay

Salary: £27,000 base salary, plus an additional £2,000 location-based allowance, bringing the total compensation to £29,000.

Working hours

Monday - Friday (9am - 5pm) with one day off during the week

Saturday - Day off

Sunday (10:30am - 4pm)

OTE Pay: £29,750 - £38,300 per year

Additional pay:

• Bonus scheme

Benefits:

• Company pension
• Employee discount
• On-site parking

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Job Type: Full-time

Pay: From £29,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Company pension
• Employee discount
• On-site parking

Ability to commute/relocate:

• Redhill, RH1 3BN: reliably commute or plan to relocate before starting work (required)

Experience:

• Sales: 2 years (required)
• Customer service: 2 years (preferred)

Work Location: In person

Job Description

We are a leading retailer and importer of luxury natural stone and porcelain flooring. As a family run business, established in 1995 we are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.

As we continue to grow from strength to strength, our team is growing and we would love to consider your application!

The role

Situated in a grade 2 listed former foundry our Surrey showroom is an inspirational showcase of our collection. We are looking for a Sales Advisor to join our Surrey team due to expansion. As a Sales Advisor you will work closely alongside our showroom team to deliver exceptional service to our customers. This role requires a friendly and confident communicator, who thrives in a customer service/sales role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to the customers requirements.

Key responsibilities

As a sales advisor your key role is to provide support to our showroom team as well as provide excellent customer service whilst guiding the customer throughout the sales process. The sales process can begin over the phone, email or in person and it is important you are a clear, confident, and friendly communicator via each platform - grammatical accuracy is vital. As a sales advisor you will offer our customers the highest level of support and advice throughout their journey with us which includes technical advice, design advice and resolving customer queries.

Additional responsibilities

• Answering incoming sales calls
• Making outbound calls to our customer database
• Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
• Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
• Updating the CRM system with relevant client information and daily activity
• Arranging samples to be dispatched
• Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received
• Maintaining a clean and tidy showroom
• Providing drinks to customers during their appointments
• Confirming showroom appointments with customers prior to their arrival

Skills required

• Experience in a sales environment
• Experience in the luxury goods market (desirable)
• Knowledge of interiors (desirable)
• Extremely well organised and able to prioritise tasks
• Enthusiastic and hands on – this is a busy, fast-paced company
• Self-motivated with the ability to inspire those around you
• Strong customer focus
• Excellent communicator
• Minimum of 2 years sales experience
• Must have experience in using a CRM
• Familiar with Microsoft office

What we offer:

• A great place to work with a friendly and welcoming team
• Competitive salary
• Bonus structure
• Optional pension
• Additional leave through years of service
• Sick pay after completion of probationary period
• Company events
• Employee discount
• Employee assistance programme
• Free on-site parking
• Purchase additional annual leave scheme
• Induction training
• Development opportunities

Pay

£23,000-£25,000 base salary plus bonus earnings

Working hours

You will work 5 days a week, between the hours of 9am - 5pm, with 2 days off. This will include weekend working.

Pay: £23,500.00-£31,200.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Company pension
• Employee discount
• On-site parking

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Job Type: Full-time

Pay: £23,000.00-£25,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Company pension
• Employee discount
• On-site parking

Experience:

• Sales: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person