Join Our Team

Job Description

We are a leading retailer and importer of luxury natural stone and porcelain flooring. As a family run business, established in 1995 we are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.

As we continue to grow from strength to strength, our team is growing and we would love to consider your application!

The role

We are looking for a Sales Advisor to join our Bury St Edmunds team due to expansion. As a Sales Advisor you will work closely alongside our showroom team to deliver exceptional service to our customers. This role requires a friendly and confident communicator, who thrives in a customer service/sales role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to the customers requirements.

Key responsibilities

As a sales advisor your key role is to provide support to our showroom team, as well as provide excellent customer service whilst guiding the customer throughout the sales process. The sales process can begin over the phone, email or in person and it is important you are a clear, confident, and friendly communicator via each platform - grammatical accuracy is vital. As a sales advisor you will offer our customers the highest level of support and advice throughout their journey with us which includes technical advice, design advice and resolving customer queries.

Additional responsibilities

• Answering incoming sales calls
• Making outbound calls to our customer database
• Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
• Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
• Updating the CRM system with relevant client information and daily activity
• Arranging samples to be dispatched
• Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received
• Maintaining a clean and tidy showroom
• Providing drinks to customers during their appointments
• Confirming showroom appointments with customers prior to their arrival

Skills required

• Experience in a sales environment
• Experience in the luxury goods market (desirable)
• Knowledge of interiors (desirable)
• Extremely well organised and able to prioritise tasks
• Enthusiastic and hands on – this is a busy, fast-paced company
• Self-motivated with the ability to inspire those around you
• Strong customer focus
• Excellent communicator
• Minimum of 2 years sales experience
• Must have experience in using a CRM
• Familiar with Microsoft office

What we offer:

• A great place to work with a friendly and welcoming team
• Competitive salary
• Bonus structure
• Optional pension scheme
• Additional leave through years of service
• Sick pay after completion of probationary period
• Company events
• Employee discount
• Employee assistance programme
• Free on-site parking
• Purchase additional annual leave scheme
• Induction training
• Development opportunities

Working hours

Monday - Friday 09:00 - 17:00 (inc 30 min unpaid lunchbreak)

Saturday - 09:30 - 17:00 (inc 30 min unpaid lunchbreak)

Sunday - Closed

Days off will be Sunday and one day in the week.

£23,000-£25,000 base salary plus bonus earnings

Job Type: Full-time

Pay: £23,500.00-£31,200.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Company pension
• Employee discount
• On-site parking

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Job Description...

We are a leading retailer and importer of luxury natural stone and porcelain flooring. As a family run business, established in 1995 we are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.

As we continue to grow from strength to strength, our team is growing and we would love to consider your application!

The role…

Due to a brand new and exciting opening in Harrogate, we are looking for a Showroom Sales Advisor to join our Harrogate team. You must be a friendly and confident communicator who thrives in a customer service/sales role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to customer’s requirements.

Key responsibilities...

As a Sales Advisor your key role is to provide excellent customer service whilst guiding the customer throughout the sales process. The sales process can begin over the phone, email or in person and it is important you are a clear, confident, and friendly communicator via each platform. As a Sales Advisor you will offer our customers the highest level of support and advice throughout their journey with us which includes technical advice, design advice and resolving customer queries.

Additional responsibilities...

• Answering incoming sales calls
• Supporting the Sales Manager
• Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
• Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
• Updating the CRM system with relevant client information and daily activity
• Arranging samples to be dispatched

Skills…

• Experience in a sales environment
• Experience in the luxury goods market (desirable)
• Knowledge of interiors (desirable)
• Extremely well organised and able to prioritise tasks
• Enthusiastic and hands on - this is a busy, fast-paced company
• Self-motivated with the ability to inspire those around you
• Strong customer focus
• Excellent communicator
• Experience in using a CRM system (desirable)
• Familiar with Microsoft Word and Excel
• Full and clean UK driver’s licence

What we offer:

• A great place to work with a friendly and welcoming team.
• Competitive salary.
• Bonus structure.
• Optional pension scheme.
• Additional leave through years of service.
• Sick pay after completion of probationary period.
• Company events.
• Employee discount.
• Employee assistance programme.
• Purchase additional annual leave scheme.
• Induction training.
• Development opportunities.

Working Hours

Our Harrogate showroom opening hours are:

Monday - Friday 09:00 - 17:00 (inc 30 min unpaid lunchbreak)

Saturday - 09:30 - 17:00 (inc 30 min unpaid lunchbreak)

Sunday – 10:30 – 16:00 (inc 30 min unpaid lunchbreak)

You will work 5 days a week, with 2 days off on a rota basis to include some weekend days.

Salary is £23,000-£25,000 plus bonus earnings

Job Type: Full-time

Pay: £23,500.00-£31,200.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking

Work Location: In person

Job Description...

We are a leading retailer and importer of luxury natural stone and porcelain flooring. As a family run business, established in 1995 we are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.

As we continue to grow from strength to strength, our team is growing and we would love to consider your application!

The role…

We are looking for a Customer Support Advisor to join our Leicestershire based, head office team. As part of our Customer Support team, you must be a friendly and confident communicator who thrives in a team role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to the customers and teams’ requirements.

Key responsibilities...

· Providing after sales customer support

· Support showrooms with order queries and amendments

· Resolve customer issues

· Arrange deliveries with customers, discuss specific requirements

· Liaise with haulage companies

· Keep customers updated on the progress of their delivery as required

· Processing returns and refunds

· Processing and completing 'top up' orders for customers (via phone & email)

· Ensuring customers receive a first-class experience with Quorn Stone - dealing with any issues that may occur quickly, efficiently and professionally.

Skills…

· Excellent communicator both on the phone and in email

· Strong customer focus

· Experience in a customer service role

· Extremely well organised and able to prioritise tasks

· Enthusiastic and hands on - this is a busy, fast-paced company

· Self-motivated and proactive

· High degree of accuracy with data entry

· Experience of Business Central or similar CRM is an advantage - training provided.

· Familiar with Excel

· Good mathematics

· Full and clean UK driver’s licence

Hours...

Monday - Friday 09:00 - 17:00 (incl. 30 min unpaid lunchbreak)

What we offer

• A great place to work with a friendly and welcoming team
• Competitive salary
• Employee assistance programme
• Additional leave with years of service
• Company events
• Company pension
• Employee discount
• Free on-site parking

Salary - £24,000 - £26,000

Stage 1 interviews for this role will be carried out from week commencing 25th November.

Job Type: Full-time

Pay: £24,000.00-£26,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking

Schedule:

• Monday to Friday
• No weekends

Ability to commute/relocate:

• Loughborough: reliably commute or plan to relocate before starting work (required)

Experience:

• Administrative experience: 1 year (preferred)

Work Location: In person

This role is dynamic and requires a candidate who is passionate about digital within a rapidly growing business. The successful candidate will be experienced in and be highly organised, a clear and confident communicator. They must be self-motivated and driven to help a rapidly growing business succeed.

Key Responsibilities:

· Manage digital merchandising of the Quorn Stone websites, ensuring accuracy and consistency in product data, imagery and copy.

· Liaise with the purchasing team on technical product information, discontinuations and stock levels.

· Manage and optimise product listings on our Shopify powered website.

· Review and optimise website content periodically including FAQs, operational content and business-focused content including careers pages.

· Collaborate with marketing team to promote key campaigns and strategies on the Quorn Stone websites.

· Monitor, analyse, and report KPIs, including traffic, conversion rate, average order value, and bounce rate.

· Provide insights on customer behaviour and optimise based on learnings.

· Work with wider marketing team to ensure content is engaging, SEO-optimised, and consistent with brand.

· Oversee and deliver SEO optimised content across the websites including blog content.

· Review and optimise websites against competitors.

· Review and improve UX across the Quorn Stone websites.

· Support marketing team with traffic driving initiatives such as paid digital activities.

· Work with the business and external agencies to deliver best in class digital marketing activities.

Required Skillset:

· Minimum 1-2 years experience in ecommerce/digital roles.

· Excellent verbal and written skills

· Organised and ability to manage multiple projects and deadlines

· Knowledge of Search Engine Optimisation

· Shopify experience desirable

What we offer:

· A vibrant work environment with a supportive team culture.

· Competitive salary package.

· Employee assistance program.

· Additional leave entitlement based on length of service.

· Company-sponsored events.

· Comprehensive pension plan.

· Employee discounts.

· On-site parking facilities.

Hours: Monday – Friday, 8am-4pm from our state-of-the-art Head Office in Loughborough.

Job Type: Full-time

Pay: £25,000.00-£28,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Loughborough, Leicestershire: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

EXCITING OPPORTUNITY TO JOIN OUR ESTABLISHED TEAM AS WE EXPAND OUR OPERATION BRING IN AN ADDITIONAL STONE WORKSHOP OPERATIVE

Excellent opportunities for development and progression with the business!

We are a leading retailer and importer of luxury natural stone and porcelain flooring, and are currently expanding our operation. We are looking for an addtional Stone Workshop Operative to join our existing Workshop team in the Melton area. The role involves using workshop machinery to cut and shape tiles as well as other general workshop/warehouse duties - full training will be provided.

The job role will include the following duties -

- Sample cutting of Stone & Porcelain Tiles

- Machining of Bespoke orders to the required specification

- General housekeeping and machine maintenance as required

Key Skills/Person Specification –

· Strong team player – must enjoy working independently and as part of a small team

· Detail focused – attention to detail is key to maintain the high quality of output

· CANDO attitude

- Willingness and apptitude for learning new processes

- Accuracy - being able to acurately measure product is key

· Physically fit – must be comfortable lifting moderate to heavy weight

Full training will be given for the right candidate. However experience of working with cutting/polishing machinery or in a workshop environment a key advantage

Full time role - Monday – Friday 8am – 4:30pm (30 min unpaid lunch)

Please note this job is based at Six Hills - LE14 3PR - candidates must be able to reliably commute to this location

Job Type: Full-time

Pay: £24,500.00-£26,500.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Melton Mowbray: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Job Description...

We are a leading retailer and importer of luxury natural stone and porcelain flooring. As a family run business, established in 1995 we are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.

As we continue to grow from strength to strength, our team is growing and we would love to consider your application!

The role…

We are looking for a Sales Advisor to join our team at our showroom in Solihull as a Sales Advisor, you must be a friendly and confident communicator who thrives in a customer service/sales role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to the customers requirements.

Key responsibilities...

As a Sales Advisor your key role is to provide support to our Showroom Manager, as well as provide excellent customer service whilst guiding the customer throughout the sales process. The sales process can begin over the phone, email or in person and it is important you are a clear, confident, and friendly communicator via each platform - grammatical accuracy is vital. As a sales advisor you will offer our customers the highest level of support and advice throughout their journey with us which includes technical advice, design advice and resolving customer queries.

Additional responsibilities...

• Answering incoming sales calls
• Making outbound calls to our customer database
• Supporting the Showroom Manager
• Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
• Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
• Updating the CRM system with relevant client information and daily activity
• Arranging samples to be dispatched
• Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received
• Maintaining a clean and tidy showroom
• Providing drinks to customers during their appointments
• Confirming showroom appointments with customers prior to their arrival

Skills required…

• Experience in a sales environment
• Experience in the luxury goods market (desirable)
• Knowledge of interiors (desirable)
• Extremely well organised and able to prioritise tasks
• Enthusiastic and hands on – this is a busy, fast-paced company
• Self-motivated with the ability to inspire those around you
• Strong customer focus
• Excellent communicator
• Minimum of 2 years sales experience
• Must have experience in using a CRM
• Familiar with Microsoft Word and Excel

What we offer...

• A great place to work with a friendly and welcoming team
• Competitive salary
• Bonus structure
• Employee assistance programme
• Additional leave through years of service
• Company events
• Company pension
• Employee discount
• Free parking

Hours...

Monday - Friday 09:00 - 17:00 (inc 30 min unpaid lunchbreak)

Saturday 09:00 - 16:30 (inc 30 min unpaid lunchbreak)

Days off will be Sunday and 1 day in the week

£23,500-£25,000 base salary plus bonus earnings

Job Type: Full-time

Pay: £23,500.00-£31,200.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Free parking

Ability to commute/relocate:

• Solihull, West Midlands: reliably commute or plan to relocate before starting work (required)

Experience:

• Sales: 2 years (preferred)
• Customer service: 2 years (preferred)

Work Location: In person

Job Description

We are a leading retailer and importer of luxury natural stone and porcelain flooring. As a family run business, established in 1995 we are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.

As we continue to grow from strength to strength, our team is growing and we would love to consider your application!

The role

Situated in a grade 2 listed former foundry our Surrey showroom is an inspirational showcase of our collection. We are looking for a Sales Advisor to join our Surrey team due to expansion. As a Sales Advisor you will work closely alongside our showroom team to deliver exceptional service to our customers. This role requires a friendly and confident communicator, who thrives in a customer service/sales role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to the customers requirements.

Key responsibilities

As a sales advisor your key role is to provide support to our showroom team as well as provide excellent customer service whilst guiding the customer throughout the sales process. The sales process can begin over the phone, email or in person and it is important you are a clear, confident, and friendly communicator via each platform - grammatical accuracy is vital. As a sales advisor you will offer our customers the highest level of support and advice throughout their journey with us which includes technical advice, design advice and resolving customer queries.

Additional responsibilities

• Answering incoming sales calls
• Making outbound calls to our customer database
• Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
• Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
• Updating the CRM system with relevant client information and daily activity
• Arranging samples to be dispatched
• Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received
• Maintaining a clean and tidy showroom
• Providing drinks to customers during their appointments
• Confirming showroom appointments with customers prior to their arrival

Skills required

• Experience in a sales environment
• Experience in the luxury goods market (desirable)
• Knowledge of interiors (desirable)
• Extremely well organised and able to prioritise tasks
• Enthusiastic and hands on – this is a busy, fast-paced company
• Self-motivated with the ability to inspire those around you
• Strong customer focus
• Excellent communicator
• Minimum of 2 years sales experience
• Must have experience in using a CRM
• Familiar with Microsoft office

What we offer:

• A great place to work with a friendly and welcoming team
• Competitive salary
• Bonus structure
• Optional pension
• Additional leave through years of service
• Sick pay after completion of probationary period
• Company events
• Employee discount
• Employee assistance programme
• Free on-site parking
• Purchase additional annual leave scheme
• Induction training
• Development opportunities

Pay

£23,000-£25,000 base salary plus bonus earnings

Working hours

You will work 5 days a week, between the hours of 9am - 5pm, with 2 days off. This will include weekend working.

Pay: £23,500.00-£31,200.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Company pension
• Employee discount
• On-site parking

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Job Type: Full-time

Pay: £23,000.00-£25,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Company pension
• Employee discount
• On-site parking

Experience:

• Sales: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person